SITUATION
A West Michigan original equipment manufacturer (OEM) for the auto industry invited Imperial
Graphics in to evaluate their maintenance, repair, operation (MRO) and direct label programs. Until
we had met and shared our approach to the application and process, they admitted they'd given
their label program and the supplier little thought.
When they gave it attention and asked around, feedback said the current supplier was cost
competitive and mostly met expectations. The supplier was rarely late, always available to take on
their frequent rush orders, and helped them put out fires.
Through learning sessions, our team heard the following:
• Their supplier had been on autopilot with them for a long time.
• With cost being the first evaluation metric mentioned, their relationship with their
supplier was outdated and lacking value.
CASE STUDY | Pg.1
Rush orders and fires can
be symptoms of an issue
in the process. A root
cause analysis may reveal
options to alleviate the
stress these situations put
on your teams.
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INSIDE MOVES: A PROCESS THAT WORKS
communicate@morethanprint.com | www.morethanprint.com | 855.818.3405
