• Client sentiment was neutral toward the supplier, reflecting a lack of engagement on both
sides to keep the relationship growing.
• If a highlight of a supplier is its ability to meet their frequent rush demands, there is an
opportunity to solve a larger issue in the process.
To be successful, it is imperative for Imperial to partner with a customer who believes in continuous
improvement, welcomes efficiencies in process, and is open to change. Through our More Than
Print "MTP" process, we strive to deliver these things, and this customer was willing to take that
journey with us.
PUTTING OUR PROCESS TO WORK
Our MTP process comprises five steps that enable us to methodically and efficiently learn a business
and the impact of our products and services within. We mapped the journey of their labels from initial
demand, procurement, inventory management, distribution, and finally, to the point of application.
We also conducted learning sessions with key individuals from the office and production floor, which
allowed us to create current condition maps that point out to all of us where opportunities lie.
THE OPPORTUNITIES AT HAND
Of the opportunities presented, we worked with the customer to identify which were key and
warranted a deeper dive:
• The engineering handoff
Engineering would build specs for the labels, send them to the supplier to design and
produce test rolls, have them sent back, tested, then sent to purchasing to place an
order for the initial roll to have on hand at the time of production.
- This process was inefficient and a time drain. In addition, it sometimes
required multiple repeats of the process until the product met requirements.
Days if not weeks were lost at this stage in the process.
CASE STUDY | Pg.2
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